Shipping policy

Shipping Policy

Where we ship

We currently ship to addresses within the United States.

Shipping cost

Shipping is free on every order.

Processing and delivery times

Orders are processed within 1–3 business days (Monday to Friday, excluding US holidays). Once your order ships, delivery usually takes 7–14 business days. During peak seasons and holidays, carriers may need a few extra days.

Multiple items

If you order more than one item, they may ship from different warehouses and arrive in separate packages. You'll receive tracking for each one.

Order tracking

As soon as your order ships, we'll email you a tracking number so you can follow it every step of the way.

Delays

If your order is delayed beyond the estimated time, we'll contact you with an updated delivery date, and you can choose to wait or cancel for a full refund.

Lost or damaged packages

If your tracking shows delivered but you can't find your package, or it arrives damaged, email us at support@montalen.com within 30 days and we'll make it right.